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| Business Service Management | |
| Businesses
are increasingly being pressured to support end-to-end service level
agreements and provide a business-oriented display of how well IT
services are performing in support of critical business processes.
In addition they are searching for effective ways to demonstrate their
alignment with the business and manage their support priorities in
a business context.
To accomplish this you need tools that document and correlate IT components to business services, thus enabling the alignment between the business and IT. The
generic industry term for the tools offering this functionality
is Business Service Management. |
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| How will this benefit you? | |
O |
A visual representation of the dependencies between business processes, business applications and the IT infrastructure (servers, storage, networks, middleware and databases) gives the IT operations group an understanding of the business impact of a component outage allowing operational tasks to be prioritised. |
O |
A greater knowledge of the IT infrastructure will allow for strategic expenditure, rather than potentially expensive and unnecessary tactical fixes. |
O |
Credibility as BSM tools will provide IT with the information allowing them to become a collaborator with the business rather than a component. |
| What can T360 do for you? | |
| By
working with T360 and it's partner's
suite of tools, end-to-end visualisation of business processes spanning
multiple technologies is redefining what is possible.
If
you require further information, or wish to discuss any aspect of
the above content with T360, please
contact us either via enquires@tectonic360.com
or telephone 0116 282 0567 |
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