Feedback

Please use the following scoring matrix: 1=Unacceptable 2=Poor 3=Average 4=Good 5=Excellent

1. General Perception

What is your perception of our overall performance (please tick where applicable)

Overall Service

Professionalism

Communication

Comparison to other suppliers

Understanding of your business needs

Accessibility when you contact us

Speed of response to requests

2. Perfomance by Function

How do you rate our performance in the following functions (please tick where applicable)

Account Management

Administration

Consultancy

Installation

Project Management

Maintenance and Support

Remote Management

Logistics

3. Technical Knowledge

How do you rate our technical knowledge in the following areas (please tick where applicable)

Systems Management

Desktop Management

Data Management (Backup and Recovery)

Business Service Management

Business Continuity

Server and Operating System Environments

Application Environments

4. Ability to deilver solutions

How do you rate our ability to deliver the following solutions (please tick where applicable)

Systems Management

Desktop Management

Data Management (Backup and Recovery)

Business Service Management

Business Continuity

We would also appreciate hearing any additional comments you may have

Name
Location
Company
Email address

This survey may be completed on line or to request a copy via email, please contact customercare@tectonic360.comwith SURVEY REQUEST in the subject title. The survey can also be downloaded as a pdf below.

Once completed, please return in the pre-paid envelope provided.

Download the survey here > 2004 feedback survey.pdf